Keepstill

Privacy & Cookie Policy

Last updated 9 November 2026

Keepstill is operated by Luka Turkes as an independent sole proprietor, trading as Keepstill. Luka Turkes is the controller of your personal data. Contact: [email protected]. Based in Croatia.

What we collect

• What you upload to your project: photographs, video clips, music, names, dates and captions. These may include information about the person being remembered and their family.
• Family contributions: photographs and clips that relatives send through a contribution link you created.
• Feedback left on a draft through a review link, including the name the reviewer types.
• Checkout details: Stripe collects your email address, name, billing country and card details. We receive the payment status, amount and a Stripe reference, not your card number.
• Contact messages: the name, email address and message you send us.
• Technical data: your IP address, used briefly for rate limiting and security (stored only as a pseudonymous hash that expires within an hour) and in server logs.
• Anonymous usage counts: how many times pages are viewed and key steps are reached. These are daily totals with no cookies, IP address, page paths or identifiers, so they cannot be tied to you.

You do not need an account. We do not sell your data.

Why we use it

• To build, render and deliver your film and run the sharing features you choose (performance of our contract with you).
• To take payment, prevent fraud and keep accounting records (contract and legal obligation).
• To answer your messages (legitimate interest).
• To keep the service secure and working (legitimate interest).
• To count anonymous page views and key steps so we can see whether the site works (legitimate interest; no cookies or identifiers).
• For advertising measurement, only if you agree (consent; see Cookies below).

Card payments and Stripe

All card and payment data is encrypted and processed directly by Stripe, which is certified to PCI-DSS Level 1. This website never receives, stores or has access to your full card number. Stripe's own privacy policy applies to the data it collects: stripe.com/privacy.

How long we keep it

Project photographs, clips and films are kept until you delete the project in the studio, or automatically after 30 days without activity. Backup copies are overwritten within 7 days. Payment records are kept as long as tax and accounting law requires. Contact messages are kept for up to 12 months.

Who we share it with

Only service providers who help run Keepstill: Stripe (payments), Cloudflare (delivers the website and filters abusive traffic, so it sees visitors' requests) and our own server in Croatia, which stores your projects. If advertising cookies are enabled and you agree to them, Google and Meta receive the data described below. We share data with authorities only when the law requires it. Some providers may process data outside your country under appropriate safeguards such as the EU Standard Contractual Clauses.

Cookies and similar technology

Necessary. A session cookie keeps your project tied to your browser, protects forms against forgery and opens private viewing or review links. Your browser's local storage remembers your current project ID and your cookie choice. These are needed for the service to work and do not require consent.

Anonymous counts (no consent needed). We count page views and key steps such as starting a project, opening checkout and buying a film. Each count is added to a daily total in our own database; we store no cookie, IP address, page path, name or other identifier, and nothing is shared with third parties. Because this cannot identify you, it runs whether or not you accept the banner.

Analytics and advertising (only with your consent). If you click Accept in the cookie banner, we load the Google tag (Google Analytics and Google Ads conversion tracking and remarketing) and the Meta Pixel. They set first- and third-party cookies (such as _ga, _gcl_au, _fbp) and send Google and Meta your IP address, browser details, the pages you visit and key steps such as starting a project, opening checkout and buying a film. We use this to measure which ads lead to a film and to show Keepstill ads to people who visited. We never send them your photographs, captions or names, or your email address. If you click Reject, or ignore the banner, none of these load and no such cookies are set.

You can change your mind at any time with the "Cookie settings" link in the footer: rejecting removes the cookies. You can also manage ads through Google Ad Settings and Meta ad preferences, or block cookies in your browser. Google and Meta act as separate controllers for the data they collect; see policies.google.com/privacy and facebook.com/privacy/policy.

Your rights

You can ask for a copy of your data, its correction or deletion, restriction of or objection to processing, and data portability. You can withdraw consent at any time. You can delete a project and its media yourself in the studio. To exercise any right, email [email protected]. You may also complain to your local data protection authority.

Children

Keepstill is not directed at children under 16.

Changes

We will post any changes on this page with a new date.