Keepstill

Delivery Policy

Last updated 9 November 2026

Keepstill sells digital content only. Nothing is shipped and there are no delivery charges. The price you see, €39 (or the equivalent in your local currency shown at checkout, for example $45 USD, £35 GBP, C$59 CAD or A$65 AUD) per film, is the total price.

How you receive your film

Instant digital delivery: as soon as Stripe confirms your payment, your HD film starts rendering automatically. When it is ready, the download buttons appear in your project in the Keepstill studio, on the screen you return to after checkout.

How long it takes

Payment confirmation usually takes a few seconds. Rendering usually takes from under a minute to a few minutes, depending on how many photographs and clips the film contains. A very long film can take longer. You can close the page while it renders and come back to the same project.

Your receipt

Stripe (through Link) sends a payment receipt and invoice to the email address you enter at checkout. We do not email download links: your film is available inside your project. Before you leave the studio, create a recovery code in Project & privacy so you can reopen the project from another browser.

Formats

Full HD MP4 (1920×1080), a smaller 720p MP4, a visitation-loop version, a PowerPoint file and a venue ZIP. Please test the file on the venue's equipment before the service.

Problems with delivery

If your film has not appeared within an hour of payment, email [email protected] with the email address you used at checkout. See our Refund Policy for what happens if we cannot deliver.